No.: EOS-2020-0002

Date: 16/03/2020

Dear Valued Customers,

Thank you very much for your support on our products and services.

To help you discern market changes and adapt to technology development and innovation, we would like to inform that the end of sale (EOS) date of RSR10 is 16/03/2020. After this date, we will not accept new orders or capacity expansion orders. We are sorry for any inconvenience this may cause and appreciate your understanding.

Table 1 describes the end of life milestones, definitions and dates for EOS products.

Milestone

Definition

Date

 

 

End of Sale Date

The last date to order the product from Ruijie. Ruijie will not accept new orders or capacity expansion orders after that. The product is not sold any longer after the date.

 

 

Mar 16, 2020

 

 

End of Software Maintenance Date

The last date that Ruijie Engineers may release any firmware or provide bug fixes. After this date, Ruijie Engineers will no longer develop, maintain, or test the software of this product.

 

 

Mar 16, 2022

 

End of New Life Attachment Date

For products and software that are not covered by service contracts, this is the last date to order new service contracts.

 

Mar 16, 2021

 

 

End Of Life Contract Renewal Date

The last date to extend or renew a service contract for the product. Any service contract extension or renewal will not be accepted beyond the last date.

 

 

Mar 16, 2024

 

 

End of Life Date

The last date of product service period. After this date, all support services for the product will be unavailable.

 

 

Mar 16, 2025

 

Table 1: the milestones of the EOS Products

Table 2 shows the recommended replacement products we provide for you.

EOS product

Replacement product

RSR10-01G-T

None

RSR10-02E

None

 

Table 2: replacement products list

If you have any further questions, please don’t hesitate to contact Ruijie Service Support Center or local sales representatives. For more information about Ruijie Network end-of-life policies, please visit: http://www.ruijienetworks.com/service/support/.

Sincerely,

Ruijie Networks Co., Ltd.

Mar 16, 2020